Crew transfers.
On time.Every time.
We move pilots, cabin crew, and airline staff 24 hours a day, 365 days a year. Fixed fares, dedicated standby capacity, corporate billing, and drivers who know every crew entrance, every layover hotel, and every schedule. When the aircraft can't wait, neither can we.
Book a crew transfer
Individual crew · full crew groups · standing accounts
For new airline account enquiries — email
bookings@airportshuttleservices.com.au
What we do differently for crew
Built for the
way aviation works.
Crew schedules don't stop at midnight. We have dispatch and drivers operating around the clock — 3am layover transport, 5am first-flight crew reporting, 11pm return runs from the terminal. You will always reach a human when you call 0448 588 156.
Aircraft hold. Schedules slip. Rostered crew get reassigned. We maintain standby capacity at major airports for exactly these situations. Crew coordinators can call us and have a vehicle on the ground within 15 minutes at Sydney, Melbourne, Brisbane, Perth, and Auckland.
We know where crew report in, and where they exit. At every major terminal we service, our drivers know the crew door locations, the crew bus pickup points, the operations centre entrances, and the fastest route to the crew hotel precinct — without going through the main passenger terminal.
Every crew layover hotel precinct — the Hilton Sydney Airport, Crown Melbourne, Novotel Perth Airport, Rendezvous Auckland — is well known to our drivers. We don't need a google maps lookup. We know the staff entrance, the parking situation, and the fastest route in from the terminal.
From a solo positioning pilot to a full widebody crew of 16, we have the right vehicle. Economy sedans for individual crew, business-class vehicles for senior pilots and pursers, and our fleet of larger vans for full crew groups — all at fixed, predictable fares.
Crew in uniform attract attention in public spaces. Our drivers are briefed to be low-profile, efficient, and professional. Vehicles are immaculate. No conversation beyond what's needed. No phone calls in the car unless the crew member initiates. Punctual, quiet, professional — every time.
How it works
Four steps from
wheels down to room key.
Book online up to 90 days ahead, or call crew dispatch on 0448 588 156 for same-day and standby transfers. Airline accounts can submit crew manifests via email for recurring layover routes.
We monitor inbound flight status in real time — departure delays, airspace holds, early arrivals. Your driver adjusts automatically. No crew member should ever wait because a driver didn't know the flight was running late.
Your driver meets at the crew exit — not the passenger arrivals hall. For crew arriving on international flights, we wait at the airside crew exit point where ground operations permits allow. Name board, professional presentation, bags loaded immediately.
Direct, non-stop transfer to the crew layover hotel, private address, or crew base. No detours, no other pickups. Your crew arrive rested and on time. Return transfer pre-booked for the next reporting time.
Operational reliability
We understand that
crew lateness has consequences.
What makes crew transport different
A delayed passenger is an inconvenience. A delayed crew member grounds an aircraft, strands passengers, and triggers a chain of operational consequences that can cost an airline tens of thousands of dollars and significant regulatory exposure.
We have been operating crew transport alongside passenger transfers since 1979. We understand that crew pickups are not a commodity — they are a critical link in the on-time performance chain. Our dispatch team is trained to treat every crew movement with the urgency it deserves.
When a rostering change comes through at 02:30, we answer. When a technical delay extends a layover by four hours and the hotel shuttle has stopped running, we come. When a positioning pilot needs to be at crew check-in in 40 minutes and is currently in their Sydney hotel room, we get there.
- Real-time flight tracking — arrivals monitored from dispatch
- Proactive driver reallocation when schedules shift
- Escalation protocol — no unanswered crew calls at any hour
- Pre-positioned vehicles at major airports during peak rotations
- Vehicle reliability standard — mechanical breakdowns trigger immediate replacement
Crew types we service
We work across the full crew structure — from cadet pilots on first line training to senior captains and crew base managers arranging fleet-wide layover logistics.
- Flight deck crew — Captains, first officers, second officers, positioning pilots
- Cabin crew — Pursers, senior flight attendants, cabin crew trainees
- Cargo & freight crew — Freighter captains, cargo operations personnel
- Ground operations — Aircraft engineers, maintenance crew, line engineers on overnight call-outs
- Charter & private aviation — Business jet crew, helicopter pilots, charter flight attendants
- Training crew — Simulator instructors, line training captains, check pilots travelling to assessment centres
- Corporate aviation — Flight operations managers, crew coordination staff, airline executives
Airports serviced
Every major crew base
in Australia & New Zealand.
All 22 airports in our network serviced for crew transport. Wellington (WLG), Queenstown (ZQN), Newcastle (NTL), Sunshine Coast (MCY), and all regional airports on request.
Airline & operator accounts
Billing that works
for operations teams.
Standing crew accounts
Airlines, charter operators, cargo carriers, and ground handling companies with recurring crew transport needs can establish a standing account with consolidated monthly billing in AUD or NZD.
We currently hold standing crew accounts with regional and mainline carriers across Australia and New Zealand. Account holders receive priority dispatch, dedicated crew coordinators, and a pre-agreed schedule of layover hotel pickup points and reporting times.
For regular layover routes — for example, a daily Sydney–Brisbane turn with a 22-hour layover — we pre-schedule pickups based on your published roster and adjust automatically when ops changes come through.
- Monthly consolidated invoicing — AUD or NZD
- Per-movement or monthly flat-rate pricing options
- Roster integration — submit crew manifests by email
- Dedicated crew coordinator on call 24/7
- Weekly movement reports for operations review
- GST receipts per transfer for expense compliance
Setting up a crew account
To establish a crew transport account, contact our operations team. We will discuss your layover network, crew volumes, typical transfer windows, and billing requirements.
Accounts are typically set up within 48 hours of initial contact. We will pre-position vehicle knowledge, brief drivers on your crew hotel locations, and establish a direct dispatch line for your ops centre.
- No setup fees or minimum volumes
- Flexible — individual or group movements
- Works alongside your existing ground transport arrangements
- ASAP movements always available outside rostered schedule
- Dispute resolution — straightforward, no quibble
Contact our crew operations team:
📞 0448 588 156 — 24/7 crew dispatch
From crew who've used us
What crew members
say about us.
02:45 callout, technical delay extended our layover and the hotel shuttle had stopped. One call, driver at the Hilton Sydney Airport in 12 minutes. Knew exactly where the crew entrance was. Absolute lifesaver.
I use these for every Melbourne layover. Driver is waiting at the crew exit before I've even got my bag off the belt. Never had to wait. Fixed fare means no expense report drama. Exactly what you need after a long haul.
Our company uses them for all Brisbane positioning. The driver knew the crew ops entrance without being told — that kind of local knowledge matters when you're in uniform and time-critical. Genuinely professional outfit.
Frequently asked questions
Crew transfer
FAQs.
Ready to set up crew transport?
Individual bookings, ASAP callouts, or standing airline accounts — we're ready 24/7.